BeiLuo provides comprehensive technical support for HiSilicon products: Phone support - available during business hours for urgent issues; Email support - typical response within 24 hours; Online resources - technical documentation, application notes, FAQs; FAE consultation - scheduled calls with Field Application Engineers for design reviews; Training - webinars and workshops on HiSilicon products. Premium support with 24/7 availability and dedicated TAM is available for enterprise customers.

Contact our support team through your account manager or submit a ticket through the support portal.

technical support FAE customer service

Where can I find HiSilicon development tools?

HiSilicon development tools are available through BeiLuo: SDKs and BSPs - available for download with NDA; Reference designs - schematics, PCB layouts, BOMs; Evaluation boards - available for purchase; Documentation - datasheets, user manuals, application notes; Training materials - videos, tutorials, best practices. Contact your BeiLuo sales representative to access development resources and set up a support agreement.

Contact BeiLuo sales to establish a support agreement and access development tools.

development tools SDK BSP reference design

What training is available for HiSilicon products?

BeiLuo offers various training options: Online webinars - product overviews and technical deep-dives; In-person workshops - hands-on training with development kits; Custom training - tailored to your specific application and team needs; Certification programs - for engineers seeking HiSilicon expertise; Documentation - comprehensive technical library. Training covers product architecture, software development, hardware design, and optimization techniques.

Contact our training coordinator to discuss your team's training needs and schedule sessions.

training workshops certification technical education

How do I report a technical issue or bug?

To report technical issues: 1) Gather information - part number, software version, issue description, steps to reproduce; 2) Check documentation - verify against datasheets and errata; 3) Contact support - submit ticket through support portal or email; 4) Provide logs - include error messages, register dumps, test results; 5) Work with FAE - our engineers will help diagnose and resolve. For critical production issues, use phone support for immediate assistance.

Use the support portal for non-urgent issues; call phone support for production-critical problems.

bug report technical issue troubleshooting

Are there reference designs available?

Yes, HiSilicon provides reference designs for all major product families: Mobile - smartphone reference designs with Kirin processors; AI - accelerator card designs for Ascend 310/910; Server - motherboard designs for Kunpeng processors; IoT - module designs for Balong connectivity. Reference designs include: Schematics - complete circuit diagrams; PCB layouts - optimized for signal integrity; BOMs - bill of materials with recommended components; Documentation - design guides and application notes. These can significantly accelerate your product development.

Contact BeiLuo to request reference designs for your specific application.

reference design schematics PCB layout BOM

Does BeiLuo offer HiSilicon training?

Yes, BeiLuo provides training on HiSilicon products including webinars, workshops, and custom training sessions for your engineering team. Contact BeiLuo's technical support team for additional assistance with your specific requirements. Our experienced FAEs are available to provide personalized guidance and troubleshooting support for all HiSilicon products.

Contact our training coordinator to schedule sessions for your team.

training webinars workshops

How do I contact HiSilicon technical support?

Contact BeiLuo's technical support team via phone, email, or support portal. Our FAEs are available to assist with product selection, design reviews, and troubleshooting. Contact BeiLuo's technical support team for additional assistance with your specific requirements. Our experienced FAEs are available to provide personalized guidance and troubleshooting support for all HiSilicon products.

Use phone for urgent issues, email for general inquiries, or portal for ticket tracking.

contact support FAE technical assistance

Where can I find HiSilicon datasheets?

Datasheets and technical documentation are available through BeiLuo's documentation portal. Contact your sales representative for access credentials. Contact BeiLuo's technical support team for additional assistance with your specific requirements. Our experienced FAEs are available to provide personalized guidance and troubleshooting support for all HiSilicon products.

Request access to the documentation portal for complete technical resources.

datasheet documentation technical specs