Technical Support

PrideSilicon provides comprehensive technical resources including application notes covering specific design topics, selection guides for choosing the right products, design guides with detailed implementation procedures, and troubleshooting documentation for common issues. All resources are available as downloadable PDFs and online articles. Our FAE team continuously updates these resources based on customer feedback and new application requirements.

Browse our technical library by category or search for specific topics. Contact our FAE team if you need resources on topics not currently covered.

LiTong provides multiple support channels for PrideSilicon designs: Technical documentation and application notes for self-service learning; Email support for specific technical questions with typical response time of 24 hours; Phone support for urgent issues during business hours; Online design review service where our FAE team reviews your schematics and PCB layout; and On-site support for complex projects requiring face-to-face consultation. All support is provided by experienced FAEs with deep product knowledge.

Start with technical documentation for common questions. Use email or phone support for specific issues. Request design review before PCB fabrication.

Yes, PrideSilicon provides reference designs for all major product categories. Each reference design includes complete schematics, PCB layout files, BOM, and test reports. Reference designs are tested and validated, providing a proven starting point for your design. We offer reference designs for common applications including motor control, power supplies, sensor interfaces, and battery management. Custom reference designs can be developed for high-volume customers.

Download reference designs from our website. Use them as starting points and modify for your specific requirements. Contact our FAE team for custom reference design requests.

Samples and evaluation modules can be requested through our website, by contacting our sales team, or through your local LiTong representative. Sample requests typically require information about your application, expected production volumes, and project timeline. Evaluation modules include populated PCBs, documentation, and cables for quick evaluation. Most sample requests are processed within 3-5 business days. High-volume or specialized sample requests may require additional review.

Submit sample requests early in your design cycle. Provide complete application information to expedite processing. Contact sales for high-volume sample needs.

PrideSilicon offers various training resources including online webinars covering product families and applications, in-person training sessions for large customers, video tutorials for common design tasks, and application notes with detailed explanations. Training can be customized for specific customer needs and applications. Contact our training coordinator to schedule custom training sessions for your engineering team.

Watch recorded webinars for self-paced learning. Attend live webinars for Q&A opportunities. Request custom training for large teams or specific topics.