Technical Support

guides

AC-DC Power Supply Design Guide with On-Bright Controllers

By On-Bright Applications Team 2025-11-01

Comprehensive guide to designing AC-DC power supplies using On-Bright PWM and QR controllers

AC-DC Power Supply Design Guide PWM QR On-Bright
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guides

Quasi-Resonant Operation and Valley Switching Guide

By On-Bright Power Applications Team 2025-10-15

Understanding quasi-resonant operation for high-efficiency power supply designs

Quasi-Resonant QR Valley Switching High Efficiency On-Bright
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guides

LED Driver Design with On-Bright Controllers

By On-Bright LED Applications Team 2025-09-20

Complete guide to designing LED drivers using On-Bright AC-DC and DC-DC controllers

LED Driver LED Lighting Constant Current Power Factor On-Bright
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notes

EMI Optimization for On-Bright Power Supplies

By On-Bright EMC Team 2025-08-10

Practical techniques for minimizing EMI in power supplies using On-Bright controllers

EMI EMC Noise Reduction Filtering Layout On-Bright
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Frequently Asked Questions

How do I contact On-Bright technical support?

Technical support is available through BeiLuo Electronics FAE team. Submit support requests via email or contact your local sales representative for assistance. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Contact support early for complex design questions; utilize documentation for common issues.

support contact FAE
What documentation is available for On-Bright products?

Documentation includes datasheets, application notes, reference designs, and evaluation board manuals. All are available from BeiLuo Electronics upon request. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Review all relevant documentation before starting your design.

documentation datasheet application note
Are training sessions available?

On-Bright and BeiLuo Electronics offer training on power supply design, LED driver design, and EMI optimization. Contact us for the training schedule. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Attend training for new design teams to accelerate learning.

training course learning
How do I report a technical issue?

Report issues to BeiLuo Electronics support with detailed description, schematic, and test conditions. Include information about the specific On-Bright device and application. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Document issues thoroughly to expedite resolution.

issue report bug support
Can I get on-site support?

On-site support is available for major customers and complex projects. Contact your sales representative to arrange FAE visit. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Request on-site support for critical design reviews or troubleshooting.

on-site support FAE visit
What is the response time for support requests?

Standard support requests are responded to within 24-48 hours. Priority support is available for production issues. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Mark urgent issues appropriately; provide complete information for faster resolution.

response time SLA priority
Are there user forums or communities?

On-Bright maintains technical resources and application notes. Contact BeiLuo Electronics for community resources and user discussions. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Utilize available resources; contact support for specific issues.

forum community resources
How do I request a feature or enhancement?

Feature requests can be submitted through BeiLuo Electronics. Include detailed description and business justification. For more detailed information and application guidance, please consult the product datasheet or contact our technical support team.

Submit well-documented requests; consider workarounds while waiting.

feature request enhancement roadmap