Technical Support

As an authorized Novosense core distributor, BeiLuo provides comprehensive technical support including: Application Notes covering product selection, design guidelines, and implementation best practices for all Novosense product categories. Reference Designs with complete schematics, PCB layouts, and BOMs for common applications including motor drives, battery management, and industrial communication. Design Guides providing detailed technical information on isolation design, gate driver implementation, and signal chain optimization. SPICE Models for circuit simulation and verification before hardware implementation. Evaluation Boards for hands-on product evaluation and prototyping. Technical Training including webinars, workshops, and on-site training sessions. Our FAE team has extensive experience with Novosense products and can provide personalized design assistance for your specific application requirements.

Browse the technical resources below or contact BeiLuo FAE team for personalized support. We can provide application-specific guidance and help you select the right Novosense products for your design.

Contact BeiLuo, an authorized Novosense distributor, to request samples and evaluation boards. We stock samples for popular products including NSi8220, NSi8240, NSi1050, NSi6230, NSi6602, NSC6264, and NSC2860. Samples typically ship within 1-2 business days for standard products. Evaluation boards are available for major product categories including digital isolators, gate drivers, and isolated transceivers. Each evaluation board includes user manual, schematic, and example software where applicable. For high-volume or production planning, we can provide volume pricing and long-term supply agreements. Contact our sales team with your specific requirements including target quantities and project timeline for comprehensive support.

Contact BeiLuo sales team for sample requests. Specify your application requirements so we can recommend the most appropriate products for evaluation. Request evaluation boards for hands-on testing before committing to production.

Novosense provides SPICE models for major product categories to support circuit simulation and design verification. These models are available through BeiLuo as an authorized distributor. Contact our technical support team to request SPICE models for your simulation needs. Models are compatible with major simulators including LTspice, PSpice, and TINA-TI. Available models include: Digital isolator models for signal integrity analysis and timing verification. Gate driver models for switching transient simulation and power dissipation analysis. Op-amp models for stability and frequency response analysis. Current sense amplifier models for accuracy and bandwidth verification. The models include typical, minimum, and maximum parameter variations to support worst-case analysis. BeiLuo FAE team can assist with simulation setup and interpretation of results.

Contact BeiLuo technical support for SPICE model requests. Specify your simulator platform and application requirements. Our FAE team can provide simulation guidance and help interpret results.

BeiLuo provides comprehensive design review services to ensure successful implementation of Novosense products: Schematic Review to verify proper component selection, pin connections, and interface configurations. PCB Layout Review to ensure adequate creepage and clearance distances, proper grounding, and EMC optimization. Thermal Analysis to verify gate driver and other components operate within safe temperature limits. EMC Design Review to identify potential emission or immunity issues and recommend mitigation strategies. Isolation Barrier Review to ensure safety requirements are met for your specific application voltage. Signal Integrity Analysis for high-speed digital isolator applications. Our FAE team provides detailed feedback with specific recommendations for improvement. Design reviews can be conducted remotely or on-site for critical projects.

Submit your design for review early in the development cycle for maximum benefit. Contact BeiLuo FAE team to schedule a design review. We can provide detailed feedback and recommendations to optimize your design.

BeiLuo offers various technical training options for Novosense products: Webinars covering product introductions, application-specific design techniques, and new product announcements. On-Site Workshops providing hands-on training with evaluation boards and reference designs. Custom Training tailored to your specific application requirements and team needs. Online Resources including application notes, design guides, and video tutorials available 24/7. Training topics include: Digital isolator selection and application design. Gate driver implementation for IGBT and SiC MOSFET applications. Isolated transceiver design for industrial communication. Signal chain design for precision measurement applications. EMC design practices for isolated systems. Contact BeiLuo to schedule training for your engineering team or to request specific training topics.

Contact BeiLuo to schedule technical training for your team. We can provide customized training sessions tailored to your specific application requirements and product interests.

For automotive applications, Novosense provides comprehensive documentation to support AEC-Q100 qualification and PPAP requirements: AEC-Q100 Qualification Reports documenting test results for temperature cycling, biased HAST, ESD, and latch-up testing. PPAP Documentation including PSW (Part Submission Warrant), dimensional results, material certifications, and process flow diagrams. FMEDA (Failure Modes, Effects, and Diagnostic Analysis) for functional safety analysis and ASIL rating support. Reliability Reports with FIT rates and MTBF calculations for system-level reliability analysis. Application Notes specific to automotive design requirements including EMC and functional safety considerations. Contact BeiLuo to request automotive documentation packages. Our team can assist with PPAP Level 3 submissions and provide technical support for automotive qualification processes.

For automotive projects, contact BeiLuo early to request AEC-Q100 documentation and PPAP support. We can provide complete documentation packages and assist with qualification requirements.

If you encounter issues with Novosense products, BeiLuo provides comprehensive troubleshooting support: Technical Support Hotline for immediate assistance with urgent issues. Email Support for detailed technical questions with schematic and scope shot attachments. On-Site Support for critical issues requiring hands-on investigation. Failure Analysis for suspected product failures including electrical testing and root cause analysis. Common troubleshooting areas include: Isolation barrier integrity verification with hipot testing. Gate driver timing and switching waveform analysis. Communication interface debugging for RS-485 and CAN networks. Current sensing accuracy verification and calibration. EMC issue diagnosis and mitigation recommendations. Contact BeiLuo technical support with detailed information about your issue including schematic snippets, scope shots, and operating conditions for fastest resolution.

Contact BeiLuo technical support with detailed information about your issue. Include schematics, scope shots, and operating conditions. For urgent issues, use our technical support hotline.

Lead times for Novosense products vary by product and order quantity: Standard products from stock typically ship within 1-2 business days. Standard products not in stock generally have 4-6 week lead times. High-volume orders or custom configurations may require 8-12 weeks. BeiLuo maintains inventory of popular Novosense products for fast delivery including NSi8220, NSi8240, NSi1050, NSi6230, NSi6602, NSC6264, and NSC2860. For production planning, we recommend forecasting your requirements and establishing scheduled orders to ensure continuous supply. Contact BeiLuo sales for specific lead time quotes and to discuss forecast orders for better availability. We can also provide allocation support for critical applications and long-term supply agreements for high-volume customers.

Contact BeiLuo sales for current lead times and availability. Plan ahead for high-volume requirements and consider scheduled orders for continuous supply. We can provide allocation support for critical applications.