Technical Support

BeiLuo provides comprehensive technical support for Memsensing products through multiple channels: 1) Direct FAE support - Contact our field application engineers for design assistance and troubleshooting; 2) Technical documentation - Access datasheets, application notes, and reference designs on our website; 3) Email support - Submit technical questions to our support team with typical response time of 24 hours; 4) Phone support - Speak directly with technical staff for urgent issues; 5) On-site support - Available for large projects or complex integration challenges. Our FAE team has deep expertise in MEMS sensor applications across automotive, industrial, and consumer markets.

For general questions, start with our technical documentation. For design assistance or troubleshooting, contact our FAE team directly.

BeiLuo provides extensive technical resources for Memsensing products: 1) Datasheets - Complete electrical and mechanical specifications; 2) Application notes - Detailed design guidance for specific applications; 3) Reference designs - Schematics and PCB layouts for common applications; 4) Evaluation kits - Hardware for rapid prototyping and testing; 5) Software drivers - Interface code for digital sensors; 6) Calibration guides - Procedures for production calibration; 7) EMC guidelines - Recommendations for electromagnetic compatibility; 8) Reliability reports - Qualification test data and MTTF information. All resources are available for download from our website or upon request.

Browse our technical library for application-specific resources. Contact our FAE for resources not available online.

Sample requests for Memsensing products can be submitted through: 1) Online sample request form on our website; 2) Email to sales@litong.com with your company information and application details; 3) Contact your local BeiLuo sales representative; 4) Through our distribution partners. Sample requests should include: Company name and address, Contact information, Application description, Required part numbers and quantities, Project timeline and estimated volume. Standard samples ship within 3-5 business days. Custom or specialized samples may require additional lead time. Engineering samples are typically provided free of charge for qualified customers.

Submit sample requests through our online form for fastest processing. Include detailed application information for best support.

Yes, BeiLuo works with Memsensing to provide customization services including: 1) Pressure range customization for specific measurement requirements; 2) Output signal configuration (analog voltage, 4-20mA, digital interfaces); 3) Mechanical interface modifications (thread type, port configuration); 4) Calibration and compensation for specific temperature ranges; 5) Special testing and screening procedures; 6) Packaging and labeling customization. Customization requires minimum order quantities (typically 1000+ units for sensors, 100+ for modules) and may involve NRE charges. Lead times range from 8-16 weeks depending on complexity. Contact our sales team to discuss your specific requirements.

For customization needs, contact our sales team with detailed specifications. Standard products suit most applications without customization.

BeiLuo offers various training programs for Memsensing products: 1) Product overview webinars - Introduction to Memsensing product portfolio and key features; 2) Application-specific training - Deep dives into TPMS, industrial, and consumer applications; 3) Design-in workshops - Hands-on training for sensor integration and PCB layout; 4) Calibration training - Procedures for production calibration and testing; 5) Custom on-site training - Tailored programs for customer engineering teams. Training can be conducted online, at BeiLuo facilities, or on-site at customer locations. Contact our training coordinator to schedule sessions for your team.

Contact our training coordinator to discuss your team's training needs and schedule appropriate sessions.

Technical issues or quality concerns can be reported through: 1) Technical support email with detailed problem description; 2) Phone hotline for urgent production issues; 3) Online support ticket system; 4) Direct contact with your FAE or sales representative. When reporting issues, please provide: Part number and lot code, Detailed problem description, Operating conditions (temperature, pressure, etc.), Schematic or circuit diagram if applicable, Failure rate and failure mode, Any relevant test data. Our quality team will investigate and provide initial response within 24-48 hours. For critical production issues, we provide expedited support with immediate containment actions.

Report issues promptly with detailed information for fastest resolution. For production-critical issues, call our hotline for immediate assistance.

Memsensing products sold through BeiLuo carry a standard 2-year warranty from date of shipment. The warranty covers defects in materials and workmanship under normal use and service. Warranty terms include: 1) Repair or replacement of defective units at BeiLuo's discretion; 2) Return of defective units for analysis required for warranty claims; 3) Warranty does not cover damage from misuse, overpressure, improper installation, or unauthorized modification; 4) Extended warranty options available for large volume contracts. The MEMS sensors have demonstrated MTTF (Mean Time To Failure) exceeding 1 million hours in accelerated life testing. Contact our quality team for warranty documentation and claims.

Standard 2-year warranty applies to all Memsensing products. Contact sales for extended warranty options on volume contracts.

Yes, BeiLuo maintains a team of experienced Field Application Engineers (FAEs) who provide: 1) Design consultation - Sensor selection and application optimization; 2) Schematic and PCB layout review; 3) On-site troubleshooting and debugging; 4) EMC testing support and failure analysis; 5) Production line support for calibration and testing; 6) Customer training on sensor integration. FAE support is available for qualified customers and projects. Priority is given to strategic accounts and high-volume opportunities. Contact our sales team to connect with the FAE supporting your region or application.

Contact our sales team to connect with your assigned FAE. Early engagement in the design phase provides best support.