Technical Support

LiTong provides comprehensive technical documentation for Eastsoft products including detailed datasheets, application notes, reference designs with schematics and PCB layouts, firmware source code, and programming guides. All documentation is available in English and Chinese. Contact our FAE team for access to technical documentation and customized application support.

Contact LiTong FAEs for technical documentation and support.

Getting started with Eastsoft PLC development is easy with LiTong support. We recommend starting with an evaluation kit for hands-on experience. Our FAE team can provide technical training, reference code, and design review services. Contact LiTong to request evaluation kits and schedule technical introduction sessions.

Request evaluation kit and technical training from LiTong.

Yes, LiTong provides comprehensive design review services for Eastsoft-based designs. Our FAE team can review your schematics, PCB layouts, and firmware to identify potential issues and optimization opportunities. Design reviews are available for PLC communication systems, MCU applications, and RF designs.

Submit your design files to LiTong FAEs for review.

Eastsoft provides various development tools including evaluation boards, software development kits (SDK), debugging tools, and configuration utilities. LiTong can provide these tools along with technical support for their use. Contact us for information on available development tools and how to obtain them.

Contact LiTong for development tools and SDK access.

Selecting the right Eastsoft product requires understanding your application requirements including communication needs, processing requirements, and environmental conditions. LiTong FAEs can provide personalized recommendations based on your specific requirements. Contact us with your application details for product selection assistance.

Contact LiTong FAEs for product selection guidance.

Yes, LiTong provides firmware customization support for Eastsoft products. Our FAE team can assist with protocol implementation, feature customization, and optimization for your specific application. We can also provide training for your development team on Eastsoft firmware architecture.

Engage LiTong FAEs for firmware customization support.

LiTong aims to respond to technical inquiries within 24 hours. For complex design reviews or troubleshooting, we typically provide initial response within 24 hours with detailed analysis within 2-3 business days. For urgent issues, we offer expedited support.

Expect 24-hour response for standard technical inquiries.

Yes, LiTong provides samples for qualified customers to support prototyping and evaluation. Contact our sales team to request samples. We typically ship samples within 3-5 business days. Evaluation kits are also available for comprehensive product evaluation.

Contact LiTong sales to request samples and evaluation kits.