Technical Support

Frequently Asked Questions

What technical support resources are available for ChipON products?

LiTong provides comprehensive technical support for ChipON products including selection guides, application notes, reference designs, evaluation kits, and direct FAE support. Our technical resources cover automotive MCU design, power management optimization, motor control implementation, and industrial automation. We offer design review services, software development support, and debugging assistance. Contact our FAE team for personalized technical support.

Browse the technical articles below or contact LiTong FAEs for specific application support.

technical support design resources application support
How can I get ChipON product samples and evaluation kits?

LiTong provides ChipON product samples and evaluation kits for qualified customers. Sample requests can be submitted through our website or by contacting our sales team. Evaluation kits include reference designs, demo boards, and documentation to accelerate your development. For high-volume production planning, we can discuss sample programs and early access to new products.

Contact LiTong sales team to request samples and evaluation kits for your project.

product samples evaluation kit demo board
Does LiTong provide design review services for ChipON-based designs?

Yes, LiTong provides comprehensive design review services for ChipON-based designs. Our FAE team can review your schematics, PCB layouts, and software code to identify potential issues and optimization opportunities. Design reviews cover electrical design, thermal management, EMC considerations, and software implementation. We provide detailed feedback and recommendations to improve design reliability and performance.

Submit your design files to LiTong FAEs for review early in your design cycle.

design review schematic review PCB review
What is the typical response time for technical support inquiries?

LiTong technical support response times: General inquiries - within 24 hours, Technical questions - within 1-2 business days, Design review requests - within 3-5 business days, Urgent production issues - same day response. For complex technical issues, we may schedule a call or meeting with our FAE team. Priority support is available for strategic customers and high-volume projects.

Contact LiTong through your preferred channel for technical support with expected response times.

response time technical support customer service
Are there training programs available for ChipON products?

LiTong offers training programs for ChipON products including online webinars, hands-on workshops, and customized training sessions. Training topics cover product fundamentals, application design, software development, and troubleshooting techniques. We can arrange on-site training for customers with specific requirements. Contact our training coordinator to discuss training options and schedule.

Contact LiTong to schedule training for your engineering team on ChipON products.

training programs webinars workshops
How do I get started with ChipON product development?

Getting started with ChipON products is easy with LiTong support. We recommend starting with evaluation kits and reference designs. Our FAE team can provide technical training and application guidance.

Contact LiTong to request evaluation kits and schedule technical training.

getting started evaluation kit development
How do I get started with ChipON product development?

Getting started with ChipON products is easy with LiTong support. We recommend starting with evaluation kits and reference designs. Our FAE team can provide technical training and application guidance.

Contact LiTong to request evaluation kits and schedule technical training.

getting started evaluation kit development
How do I get started with ChipON product development?

Getting started with ChipON products is easy with LiTong support. We recommend starting with evaluation kits and reference designs. Our FAE team can provide technical training and application guidance.

Contact LiTong to request evaluation kits and schedule technical training.

getting started evaluation kit development