Technical Support

LiTong provides comprehensive technical support for BPSemi products including selection guides, application notes, reference designs, evaluation kits, and direct FAE support. Our technical resources cover LED driver design, AC/DC power supply design, DC/DC converter optimization, and motor control applications. We offer design review services, thermal analysis, EMI troubleshooting, and debugging assistance. Contact our FAE team for personalized technical support.

Browse the technical articles below or contact LiTong FAEs for specific application support.

LiTong provides BPSemi product samples and evaluation kits for qualified customers. Sample requests can be submitted through our website or by contacting our sales team. Evaluation kits include reference designs, demo boards, and documentation to accelerate your development. For high-volume production planning, we can discuss sample programs and early access to new products.

Contact LiTong sales team to request samples and evaluation kits for your project.

Yes, LiTong provides comprehensive design review services for BPSemi-based designs. Our FAE team can review your schematics, PCB layouts, and BOMs to identify potential issues and optimization opportunities. Design reviews cover electrical design, thermal management, EMI considerations, and manufacturability. We provide detailed feedback and recommendations to improve design reliability and performance.

Submit your design files to LiTong FAEs for review early in your design cycle.

LiTong technical support response times: General inquiries - within 24 hours, Technical questions - within 1-2 business days, Design review requests - within 3-5 business days, Urgent production issues - same day response. For complex technical issues, we may schedule a call or meeting with our FAE team. Priority support is available for strategic customers and high-volume projects.

Contact LiTong through your preferred channel for technical support with expected response times.

Technical issues or product defects can be reported to LiTong through our technical support hotline, email, or website contact form. Please provide detailed information including: product part number, lot code, issue description, operating conditions, and supporting documentation (scope shots, photos). Our quality team will investigate and provide resolution or replacement as appropriate. For critical production issues, we provide expedited handling.

Contact LiTong technical support immediately for production-critical issues.

LiTong offers training programs for BPSemi products including online webinars, hands-on workshops, and customized training sessions. Training topics cover product fundamentals, application design, troubleshooting techniques, and best practices. We can arrange on-site training for customers with specific requirements. Contact our training coordinator to discuss training options and schedule.

Contact LiTong to schedule training for your engineering team on BPSemi products.

Yes, LiTong provides EMI troubleshooting and compliance support for BPSemi-based designs. Our FAE team can help identify EMI issues, recommend filter designs, review PCB layouts for EMI optimization, and provide pre-compliance testing guidance. We have experience with various EMI standards including CISPR, FCC, and EN standards. For complex EMI issues, we can arrange support from BPSemi's application engineering team.

Contact LiTong early in design for EMI design guidance or for troubleshooting existing designs.

BPSemi product documentation includes datasheets, application notes, reference designs, evaluation board documentation, and design calculation tools. LiTong maintains a comprehensive library of BPSemi documentation and can provide additional application-specific guidance. For specialized applications, we can request additional technical information from BPSemi or arrange direct technical discussions.

Contact LiTong to request specific documentation or application guidance for BPSemi products.